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General terms and conditions of sale

Terms and conditions

 

 

Subject to the condition of acceptance of the general conditions of sale and acceptance of the deposit or deposit operated by our partner SWIKLY, which you will receive by message on your telephone,   with the title: "Courchevel Concierge Big Fountain"

 

(The amount will not be debited; SWIKLY replaces a deposit or a pre-authorization with a bank card imprint. This allows you to secure your reservation without paying in advance)

 

Restaurant reservation: 

 

1/ all cancellations within 24 hours are charged 199 euros (unless medical certificate from a medical center or doctor in the Savoie region) and charged

2/ the No show will be billed at 399 euros (unless there is a medical certificate from a medical center or doctor in the Savoie region) and charged

 

Transfers: Airport, Train station…:

 

Cancellation within the previous 15 days, the entire amount will be invoiced and debited.

 

Writing of Itinerary refused by the client invoices 99 euros and debited

 

Search service that does not result in any action (if at least 3 search parameters correspond to the request) will be billed at 99 euros and debited.

 

Cancellation of baby sitter within 24 hours will be charged 100 euros and charged 

 

Cancellation of any services within 24 hours will be charged 100 euros and debited

 

Cancellation of head of massage service, hairdressing... within 7 days before the reservation date the total amount will be collected.

 

Cancellation by chef within 7 days before the reservation date, the total amount will be charged.

 

Cancellation by Head of Ski Instructor within 30 days before the reservation date the total amount will be charged.

 

Cancellation of all activities (snowmobiling, hot air ballooning, etc.) Within 7 days before the reservation date, the total amount will be invoiced and collected.

 

In the event that we should make a payment or reimbursement request with our partner SWIKLY, 6% of the amounts collected will be added for intervention costs.

 

 

 

Subject to the condition of acceptance of the terms and conditions of sale and acceptance of the deposit made by our partner SWIKLY, which you will receive by message on your phone, with the title: "Courchevel Concierge Big Fountain"

 

(The amount will not be debited a SWIKLY replaces a deposit or a pre authorization by a credit card imprint. This allows to secure your reservation without paying in advance)

 

Restaurant Reservation:

 

1 / all cancellations within 24 hours are billed 199 euros (except medical certificate from a medical center or doctor of the Savoie region) and withdrawn

2 / No show will be charged 399 euros (except medical certificate from a medical center or doctor of the Savoie region) and collected

 

Transfers: Airport, Station ...:

 

Cancellation within 15 days prior, the full amount will be charged and collected

 

Itinerary refused by the customer invoice 99 euros and collected

 

Search service giving no follow-up (if at least 3 search parameters corresponded to the request) will be charged 99 euros and collected

 

Cancellation of baby sitter within 24h will be charged 100 euros and collected

 

Cancellation of any services within 24 hours will be charged 100 euros and collected

 

Cancellation of the head of the massage, hairdressing service ... within 7 days before the booking date the total sum will be collected

 

Cancellation of chef de cuisine within 7 days prior to the booking date the total sum will be levied

 

Cancellation of ski instructor's chief within 30 days prior to the booking date the total amount will be levied

 

Cancellation of all activities (snowmobile, hot-air balloon,) In the 7 days before the reservation date the total amount will be charged and collected.

 

In case we should make a request for payment or refund with our partner SWIKLY, 6% of the sums deducted will be added for intervention cost

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© Courchevel Concierge

33,Rue Des Verdons

Courchevel 1850

+33 750 208 814

info@courchevelconcierge.com

❄️ Courchevel Concierge  Frequently Asked Questions❄️
 


 ❖ Who are we?


Courchevel Concierge is a highly exclusive, privately operated concierge service established in Courchevel since 1987.

We are not an external agency — we live here, we operate here, and we are part of Courchevel’s inner circle.  
For nearly four decades, we have built trusted, direct relationships with the people who define the resort.

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❖ What makes you different?


Our strength is simple — and unmatched:

👉 We are connected to Courchevel at its highest level, every single day.

From palace hotels and Michelin-starred restaurants to private chalet owners, club directors, elite drivers, security teams, and event insiders —  
we don’t “request access”… we already have it.

---

❖ Why choose Courchevel Concierge over any other company?

Because this is not just our business — it is our territory.

We have been based in Courchevel for over 40 years.  
We live here year-round, we understand every detail of the resort, and we know personally:

- Hotel owners  
- Restaurant managers  
- Private chalet owners  
- Ski professionals  
- Drivers, security teams, and local decision-makers  

👉 This is not a network you can buy. It is built over decades.

---

 ❖ What does that mean for you, concretely?

It means your experience is not based on assumptions — but on real-time, insider knowledge.

When we design your stay:

- We know which restaurant is exceptional this exact week — not last month  
- We know which venues perform better depending on weather conditions (sun, snowfall, seasonality)  
- We guide you only to places that match the current reality of Courchevel, not outdated reputations  

👉 What was perfect in February may not be in March — we know the difference.

---

 ❖ Do you personalize every detail of the experience?
Absolutely — down to the smallest nuance.

For example:

- We select ski instructors based on your level and your personality  
- We match you with professionals who speak your language (English, Spanish, Russian, Arabic…)  
- We adapt every recommendation to your lifestyle, expectations, and preferences  

👉 Nothing is random. Everything is intentional.

---

 ❖ What services do you offer?


We provide fully bespoke, end-to-end lifestyle management, including:

- Ultra-luxury chalets & villas  
- Private aviation & helicopter transfers  
- Chauffeur services & high-end vehicles  
- Priority restaurant & nightlife access  
- Fully certified private ski instructors  
- Ski equipment & VIP mountain services  
- Private chefs & in-house staff  
- Close protection & security teams  
- Exclusive events & private experiences  

👉 If it exists, we deliver it. If it doesn’t, we create it.

---

 ❖ Do you organize airport transfers?


Yes — with precision, comfort, and absolute reliability.

We arrange private transfers from all major airports with expert drivers trained for:

- Snow and extreme winter conditions  
- Alpine roads and mountain passes  

We exclusively use vehicles such as:
- Mercedes V-Class  
- Mercedes S-Class  
- Range Rover  
- Rolls-Royce Cullinan  
- Mercedes G-Class  

---

 ❖ Do you offer helicopter and private jet access ?


Yes.

We organize:
- Direct helicopter landings in Courchevel 1850 (single or twin engine, 5–6 passengers)  
- Private jet arrivals with direct access to Courchevel altiport  

👉 In certain cases, you can transition from aircraft to skis almost instantly.

---

❖ Can you handle last-minute or “impossible” requests?


This is where we dominate.

When everything is fully booked or considered impossible:

👉 We activate relationships built since 1987.

Doors open. Access is granted. Solutions appear.

---

 ❖ Are you available at all times?


Yes.

🕐 24/7 assistance  
📍 On-site presence  
⚡ Immediate execution  

---
❖ Final question: why you?


Because at Courchevel, there are two types of concierge services:

- Those who try  
- And those who already belong

👉 We don’t operate in Courchevel. We are Courchevel.

---
 ❖ How do we get started?


Simply reach out.

From the very first interaction, you will immediately understand  
that you are not choosing a service 

 

Since 1987, Courchevel Concierge has embodied excellence in high-end service in the heart of Courchevel.
Born in one of the most prestigious resorts in the French Alps, the company was built on a simple vision: to offer a tailor-made, discreet, and unforgettable experience to a demanding clientele.

In the late 1980s, as Courchevel was already establishing itself as a leading luxury ski destination, Courchevel Concierge began by providing personalized services to international visitors. Private transfers, exclusive reservations, and bespoke travel planning—every request was handled with precision and elegance.

Throughout the 1990s and 2000s, the company grew alongside the resort, adapting its services to the evolving expectations of an increasingly international clientele. Courchevel Concierge developed a strong local network, including luxury chalets, gourmet restaurants, private ski instructors, and exceptional partners.

With the evolution of luxury standards in the 2010s, the concierge reached a new level by offering even more personalized services: full stay management, private event organization, tailor-made experiences, wellness, security, and 24/7 assistance.

Today, Courchevel Concierge continues to represent the art of hospitality in the mountains, combining tradition, innovation, and in-depth local expertise. With nearly 40 years of experience in Courchevel, the company has become a trusted partner for an international clientele seeking excellence, discretion, and authenticity.

Restaurant Reservations in Courchevel

Courchevel Concierge maintains privileged and exclusive relationships with the most prestigious establishments in Courchevel. Thanks to our network, we arrange reservations at all the resort’s must-visit restaurants, for both lunch and dinner.

Enjoy exceptional dining experiences at iconic venues such as Bagatelle, Baïes, Le Chalet de Pierre, Le Cap Horn, La Folie Douce, La Soucoupe, Le Cap des Creux, Le Tremplin, Le Panoramique, Loulou, and many other outstanding addresses.

In the evening, immerse yourself in the vibrant atmosphere of Courchevel’s festive and elegant restaurants. We handle your reservations at renowned venues such as La Ferme Saint-Amour, La Mangeoire, Django, Kinugawa, Chacha, Sumosan, Loulou, and many more.

Premium Concierge Services

Housekeeping staff and house managers available daily,
Private chefs available 24/7,
In-chalet breakfast service,
Grocery shopping service,
Certified private ski instructors,
Butlers and majordomos available 24/7,

Property owners: if you wish to rent your property, we manage everything from A to Z.

24/7 guest welcome service,
Personal key handover,
End-of-stay and/or daily cleaning,
Breakfast delivery,
Light maintenance and much more.

Courchevel Concierge — Luxury Concierge Services in Courchevel, France
Serving Courchevel 1850, Courchevel 1650, and surrounding areas, including access via Courchevel Altiport.

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